Support Contract Audit

Because “Comprehensive Coverage” Shouldn’t Include Servers You Decommissioned Last Year

Support contracts have a way of aging badly. They get renewed, rolled forward, and occasionally stapled together into Frankenstein agreements that no one fully understands—but everyone keeps paying for.

Our Support Contract Audit digs into the details you’ve been meaning to check since FY18 and gives you a clear view of:

• What’s being covered vs. what’s actually in production

• Redundant coverage (yes, you’re probably double-paying for something)

• Service levels that don’t match usage—like 24x7x4 on a dev box no one’s logged into since the last intern left

• Assets that quietly disappeared, retired, or never should’ve been on support in the first place

• Overlapping contracts, out-of-sync renewals, and aging entitlements that still auto-renew every year like clockwork

We also highlight what’s missing—those business-critical systems that somehow fell through the cracks and won’t get attention until they go down on a Saturday.

This isn’t an audit to catch mistakes. It’s an audit to stop repeating them—and to give you a support footprint that’s accurate, right-sized, and makes sense when the CFO asks, “What are we getting for this?”

Because in enterprise IT, what you think you’re paying for and what you’re actually getting are often two very different things.