Support Strategy Review

Because “Whatever the Portal Said” Isn’t a Strategy

Support contracts don’t usually start out as a mess—they just drift that way. Over time, you end up with a confusing mix of service levels, forgotten assets, and legacy coverage that no one’s looked at since the last “critical” printer was decommissioned.

Enter: our Support Strategy Review.

We help you take a step back and actually look at what you're supporting, why, and whether it still makes sense. That includes:

• Spotting over-serviced, under-serviced, and just-plain-unnecessary support

• Identifying systems still covered like they’re mission-critical when they’re really just sitting in a rack somewhere thinking about retirement

• Mapping your real support needs—not just what someone guessed back when “standard” felt safe

• And most importantly: uncovering enterprise-grade support offerings that are often cheaper, better, and completely overlooked—because your “partner” just ticked the default boxes on the vendor portal and moved on

It’s not about cutting corners. It’s about matching coverage to reality, minimising risk, and making sure you're getting the good stuff—not just what fit in the form.

We don't sell support—we help you figure out what support you should have. Then you can go get it on your terms.